In order to ensure the legitimate rights and interests of our customers and to enable them to better use and maintain their products, Xinfraredx provides a 1-year warranty and a 1-year extended warranty for this product, and you can get an additional 1-year extended warranty by registering your product.


Under normal use and maintenance conditions, the product performance failure due to material, process or manufacturing problems, during the warranty period, we will promise to provide warranty service.

Warranty period

Starting date of warranty period:

a) The warranty period shall start from the date of purchase indicated on the invoice;

b) In the absence of a valid purchase invoice, the warranty period shall be calculated on the date of delivery of the product from InfiRay manufacturing.

Type Content Time Limit
Devices Main body One year warranty, one year extended warranty

Special note: the above is the standard warranty period of the Xinfraredx product, and the details shall be subject to the purchase and sales contract.

The following conditions do not belong to the scope of free warranty

a) Any modification, disassembly or repair not authorized by Xinfrared.

b) Failure or damage caused by personal reasons to use, maintain or keep the product according to the instructions.

c) Damage caused by transportation and loading and unloading during repair.

d) Product damage caused by accident or human action. Such as: such as liquid, fall damage, input inappropriate voltage, etc.

e) Damage caused by impact, fire, lightning strike, flooding, human negligence, natural disaster or force majeure.